해외에서 가장 먼저 숙지하고 있어야 할 것이 응급 상황에 대처하는 방법입니다. 911에 전화를 했을 때의 상황을 머리 속에 그리고 있어야 합니다.
The first thing that you have to know when you are abroad is to make a phone call to 911 in an emergency. You have to be prepared for those emergencies.
Reference: English The American Way, Sheila MacMechnie Murtha
If you own a television, you've seen them: amazing rescues from the burning buildings, victims rescued from the bad guys and lives saved in hospital ERs. From the comfort of your couch, you've seen the TV versions of real-life drama. The downside of these TV dramas is that they make the emergencies seem very simple. Unlike in real life, TV problems are resolved in just an hour. But the upside of emergency shows is that people see what they have to do to get help.
The most important information to know in an emergency is a very simple phone number: 911. Even schools teach this number to small children at an early age. There are plenty of stories of kids as young as three years old making a 911 phone call that has saved a life.
The phone number is the same for fire, medical and police emergencies: 911.
The phone number is the same from both landlines and cell phones: 911.
When a landline call comes in, the emergency dispatcher may able to see the phone number and the exact location, but not always. Calls from a cell phone may not display the same information. The most critical thing to remember when making an emergency call is to remain calm. It's a matter of life and death. You must be understood when making this call. Because everyone tends to speak very quickly or excitedly when they are nervous or afraid, it can be even more difficult to understand second language speakers in an emergency. For this reason, it's vital to remember the following instructions:
The operator will ask many questions so that she can get a good picture of the problem and send exactly the right kind of help. She will ask for essential information like: Who? What? Where? When? It's important to answer all the questions slowly and clearly. Don't worry; she is not wasting time. Even while you're answering her questions, the operator is contacting the right emergency system. You must stay on the line with the operator until help arrives. Don't hang up!
The 911 dispatchers are specially trained to ask very clear questions about the emergency. The dialogues below are examples of the kinds of conversations you may have. Remember, the operator will ask different questions as he or she learns about your emergency.